At Pet Central Hotel, we completely understand how it feels to leave your pet in someone else’s care. They’re family, and it’s normal to feel a bit unsure. We want you to know that we take that trust to heart. To help make things easier, we’ve put together a simple guide that walks you through check‑in and drop‑off, so the whole process feels calm, clear, and stress‑free for both you and your pet.

Two weeks prior to boarding
Before you board it is essential to check your pet is up to date with all of their vaccinations, bearing in mind these are administered by your vet annually. It is important to note that your vaccination card does needs to be stamped by the vet as proof of what has been administered.

We ask for a two week clear period from your pets vaccination to them staying with us at Pet Central hotel. At this time we also request your pets micro chip number is added to their vaccination card as we will ask for it on drop off. Along with annual vaccinations flee and worm treatments are required and it is advised to record these ready for boarding. 

At this stage we recommend if your pet is on any medication check to confirm you will have sufficient amount for their stay with us. 

The Day before boarding 
If you have cats to board with us we recommend keeping their carry boxes hidden away, because if they see them they tend to go missing when you are getting ready to go away.

At Pet Central hotel we can provide all bedding, food (from our own range) and toys, however, if you would like to bring some toys for their stay that will be fine. If your pet requires a special diet and you are providing it please provide a measuring cup if biscuits are to be fed to your pet during their stay.

Drop off Day
Pet Central Hotel is open from 8:30 until 10.00am and again from 3.00pm until 4.00pm. Whilst you can drop off either in the morning or the afternoon, we do recommend for a first stay a morning drop off is the best to allow your pet to settle and meet the team.

When you are dropping if there is space the opportunity to upgrade your pets stay into one of our suites maybe an option for you.

What happens during the check in process?
We have a series of questions that allows us to process your pet ready for their stay. We have made a list which is designed to make it easy and stress free for their stay.

• We will check your contact numbers are correct and we will also require a third party contact in case we are unable to contact you. This is important if we are unable make contact with you, we need a third party contact for any authorisation.
• Confirmation that your pet is up to date with flee and worming
• Is your pet insured.
• Would you like photos posted on social media to allow you to keep in touch whilst you are away.
  We have found that this is an invaluable way of checking in on your pet. 
• If you would like your dog to be bathed whilst in boarding. We also, offer an on site grooming service.

The next section is directly related to your pet:
Up to date vaccination information will be added to our system
Your pet’s dietary requirements will be added including how often they are fed and the quantity.
Any medication will be entered onto our system and it is important to bring the medication along with the required dosage.

The final section is the payment and this can be settled by either cash or transfer.
Your pet will be taken to our facilities and cared for by our training and caring staff leaving you with peace of mind. 

By taking a few simple steps ahead of time, you’ll help us get your pet settled in quickly and comfortably. Our team is here to make the process straightforward, answer any questions and ensure everything runs smoothly from drop‑off to pick‑up, alternatively if you have questions prior to this, please don’t hesitate to contact us.

We look forward to welcoming your pet for their stay.